heybeji Frequently Asked Questions

Creating a heybeji account takes less than two minutes. Visit the heybeji Login page, click the registration option, enter your mobile number or email address, choose a strong password, and confirm you are 18 years of age or older. Once submitted, a verification code is sent to your registered number. Enter the code to activate your account and you are ready to deposit and play.

heybeji requires a valid government-issued photo ID to complete KYC verification. Accepted documents include the Bangladesh National Identity Card (NID), a valid passport, or a driving licence. You may also be asked for proof of address (a recent utility bill or bank statement) and proof of payment method ownership. Submitting clear, unobstructed scans or photos speeds up the review process significantly.

Standard heybeji account verification is completed within 24 to 48 hours of document submission. During peak periods — such as the BPL season or major T20 tournaments — it may take up to 72 hours. You will receive an email confirmation once your account is fully verified. If verification is taking longer than expected, contact [email protected] with your account username for a status update.

You can reset your heybeji password from the Login page by clicking "Forgot Password". Enter the mobile number or email address linked to your account, and a password reset link or OTP will be sent to you. Follow the instructions in the message to set a new password. If you no longer have access to your registered contact details, email [email protected] to initiate a manual identity-verified reset.

No — heybeji strictly enforces a one-account-per-player policy. Each player is permitted exactly one active account, linked to a single identity. Duplicate accounts are detected automatically and will be closed permanently, with any associated bonuses forfeited. If you have lost access to your original account, contact our support team rather than opening a new one.

To deposit via bKash on heybeji, log in to your account, navigate to the Cashier or Deposit section, and select bKash as your payment method. Enter the deposit amount, confirm the transaction details, and complete the payment from your bKash app or USSD menu. Funds are typically credited to your heybeji wallet within 5 to 15 minutes. Always use the exact reference number provided to ensure your deposit is matched correctly.

Yes, heybeji supports Nagad, Rocket (Dutch-Bangla Bank Mobile Banking), and Upay alongside bKash for deposits and withdrawals. The process is the same for each: select your preferred method in the Cashier section, follow the on-screen instructions, and confirm the payment from your mobile wallet app. Processing times are similar across all methods — typically under 15 minutes for deposits.

The minimum deposit on heybeji is ৳200 BDT for all supported payment methods including bKash, Nagad, Rocket, and Upay. For bank transfer deposits via Dutch-Bangla Bank, BRAC Bank, IBBL, Sonali Bank, or City Bank, a higher minimum of ৳500 BDT may apply. There is no upper limit on standard deposits, though very large transactions may require additional verification.

heybeji processes withdrawal requests within 1 to 24 hours of approval for mobile wallet methods such as bKash, Nagad, and Rocket. Bank transfer withdrawals to accounts at Dutch-Bangla Bank, BRAC Bank, or other local banks typically take 1 to 3 business days. Withdrawals are subject to a completed identity verification. If your withdrawal has not arrived within the stated timeframe, contact [email protected] with your transaction reference number.

The minimum withdrawal amount on heybeji is ৳500 BDT for mobile wallet methods (bKash, Nagad, Rocket, Upay). For bank transfers the minimum is ৳1,000 BDT. Withdrawal requests below these thresholds will not be processed. There are no withdrawal fees charged by heybeji, though your bank or mobile wallet provider may apply their own standard transaction charges.

heybeji does not charge any platform fees on deposits or withdrawals. However, your mobile wallet provider (bKash, Nagad, Rocket) or bank may apply their own standard transaction charges, which are outside heybeji's control. We recommend checking your payment provider's current fee schedule before initiating a large transaction. All amounts credited or debited from your heybeji wallet are shown transparently in your transaction history.

Yes, heybeji offers a comprehensive cricket betting market covering BPL (Bangladesh Premier League), IPL, T20 World Cup, ICC tournaments, and Bangladesh Tigers international matches. Markets include match winner, top batsman, total runs, wickets, and live in-play betting. BPL markets are among the most popular on the platform during the season, with odds updated in real time throughout each match.

heybeji hosts hundreds of slot games from leading providers including Pragmatic Play, NetEnt, Microgaming, and Spribe. Titles range from classic three-reel fruit machines to modern video slots with bonus rounds, free spins, and progressive jackpots. You can browse the full catalogue on the heybeji Slots page, filtered by provider, theme, or RTP percentage. Most titles are available for mobile play on Android and iOS without downloading an app.

heybeji features a full live casino suite powered by Evolution Gaming and Ezugi, offering live baccarat, live roulette, live blackjack, Dragon Tiger, Andar Bahar, and game show titles such as Crazy Time. Games are streamed in HD with professional dealers 24 hours a day. Live casino tables have a range of betting limits suitable for both casual players and high rollers.

heybeji is fully optimised for mobile browsers on Android and iOS — no app download is required. Simply open heybeji.net in your mobile browser (Chrome, Safari, or Firefox recommended) and access the full range of games, betting markets, and account management features. The mobile experience includes one-tap bKash deposits, live casino streaming, and cricket in-play betting, all designed for smaller screens.

RTP varies by game title and provider. Most slots on heybeji have an RTP between 94% and 97%, which is in line with industry standards. High-RTP titles from Pragmatic Play and NetEnt typically sit above 96%. The RTP figure is displayed in each game's information panel before you start playing. RTP is a long-run statistical average — individual session results will vary significantly.

All games available on heybeji are supplied by certified third-party providers whose Random Number Generators (RNGs) are independently tested and audited for fairness. Providers such as Pragmatic Play, Evolution Gaming, NetEnt, and Microgaming hold certifications from recognised testing laboratories. heybeji does not modify game outcomes in any way — all results are determined solely by the provider's certified RNG software.

heybeji offers a welcome bonus to newly registered players on their first deposit. The specific bonus amount and match percentage are displayed on the promotions page at the time of registration and may vary seasonally — for example, enhanced offers are often available during Eid, Pohela Boishakh, and the BPL season. Always read the full bonus terms before claiming, as wagering requirements and eligible games apply.

Wagering requirements on heybeji bonuses specify how many times you must bet the bonus amount before winnings derived from the bonus can be withdrawn. Standard wagering requirements on heybeji range from 20x to 35x the bonus amount. Not all games contribute equally — slots typically contribute 100%, while live casino games and sports bets may contribute at a lower rate. Full terms are listed on each individual promotion.

Yes, heybeji operates a VIP Club for regular and high-volume players. Members earn points through real-money wagering across all game types and betting markets. Points accumulate toward tier upgrades, which unlock benefits including higher withdrawal limits, personalised bonuses, dedicated account management, and priority support. Visit the heybeji VIP Club page for the full tier structure and earning rates.

Yes, most heybeji bonuses carry an expiry window — typically 7 to 30 days from the date of activation, depending on the specific promotion. If wagering requirements are not completed within this window, the bonus and any associated winnings are forfeited. The exact expiry date for each active bonus is visible in your account's Bonus section. Free spin bonuses usually have a shorter validity of 3 to 7 days.

Bonus winnings on heybeji can only be withdrawn after the applicable wagering requirement has been fully met. Until that point, winnings generated from bonus funds remain locked in your bonus balance. Once wagering is complete, the released funds move to your real-money balance and are available for withdrawal via your preferred method — bKash, Nagad, Rocket, or bank transfer. Maximum withdrawal limits per bonus are stated in individual promotion terms.

heybeji uses industry-standard 256-bit SSL encryption to protect all data transmitted between your device and our servers. Player funds are held in segregated accounts, separate from operational funds. Our games are sourced from certified providers whose software is tested for fairness by independent auditors. While heybeji does not claim a specific Bangladeshi government licence, we operate under robust internal compliance standards designed to protect every player.

The legal status of online gambling in Bangladesh is a nuanced area. heybeji operates as an internationally accessible online platform and is used by adult players across Bangladesh who access it on their own initiative. We do not provide legal advice, and players are responsible for understanding the laws applicable to them in their own jurisdiction. heybeji is committed to operating transparently and responsibly for all players aged 18 and above.

The minimum age to register and play on heybeji is 18 years old. This is a strict, non-negotiable requirement. During the verification process, heybeji checks identity documents to confirm age. Any account found to belong to a player under 18 is closed immediately, all deposits are returned in full, and any winnings are forfeited. We take underage gambling prevention very seriously.

You can activate self-exclusion on heybeji from Account Settings under the Responsible Gaming tab. Choose an exclusion period of 6 months, 1 year, 2 years, 5 years, or permanent closure. Self-exclusion takes effect immediately and cannot be reversed before the period ends. All marketing communications are suspended during exclusion. If you cannot access your account, email [email protected] with "Self-Exclusion Request" in the subject line and our team will action it within one hour.

heybeji customer support is available 24 hours a day, 7 days a week via email at [email protected] and through the live chat feature inside your account dashboard. For responsible gaming matters, use the subject line "Responsible Gaming Support" for priority handling. General queries are typically resolved within 24 hours; responsible gaming and account security requests are prioritised and handled as quickly as possible, often within 1 to 2 hours during Bangladesh Standard Time (BST, UTC+6) business hours.