Responsible Gaming at heybeji
heybeji is committed to providing a safe, fair, and enjoyable gaming environment for every player in Bangladesh. Our responsible gaming framework gives you the tools, information, and support you need to keep gambling fun — and to step back when it stops being so.
Our Commitment to You
At heybeji, we believe that gambling should be an enjoyable, voluntary pastime — never a source of stress, financial hardship, or emotional harm. While we work hard to offer Bangladesh's most exciting online casino and sports betting experience, we are equally committed to ensuring that our platform is used responsibly by every player who joins us.
Responsible gaming is not an afterthought at heybeji — it is built directly into the way we design, operate, and continuously improve our platform. Every feature we build, every promotion we run, and every communication we send is evaluated against our responsible gaming principles. Our dedicated responsible gaming team monitors the platform 24 hours a day to identify players who may be showing signs of harmful gambling behaviour and to intervene early, before problems escalate.
We understand that problem gambling affects not just the individual player but also their family, friends, and wider community. As Bangladesh's leading online gaming platform, heybeji takes seriously its responsibility to minimise gambling-related harm. We provide a comprehensive suite of self-management tools, clear and honest information about gambling risk, and direct access to professional support at every stage of a player's journey with us.
Every heybeji product decision is weighed against player safety. Our responsible gaming team has the authority to restrict or close accounts before harm occurs.
Our systems automatically flag unusual patterns — rapid losses, extended sessions, escalating deposits — and trigger a welfare review before any harm escalates.
Our customer support team receives specialist responsible gaming training and can initiate protective measures — including self-exclusion — immediately on request.
We never use deceptive language that overstates winning chances. Our promotions are presented honestly, with full terms clearly stated in plain English.
Age Restriction — 18+ Only
heybeji is strictly an 18+ platform. We do not knowingly permit any person under the age of 18 to open an account, make a deposit, or participate in any gambling activity on our platform. This is a non-negotiable rule — there are no exceptions.
During the account registration process, all players are required to confirm they are 18 years of age or older. As part of our Know Your Customer (KYC) verification process, heybeji may request identity documents — including a valid National ID card, passport, or driving licence — to confirm a player's date of birth before their first withdrawal is processed or when triggered by our automated age verification systems.
Where heybeji has reasonable grounds to suspect that a player may be under 18 years of age, the account will be suspended immediately pending age verification. Any deposits made by a player who is subsequently confirmed to be under 18 will be returned in full, and no winnings from those sessions will be paid out.
Strict 18+ Enforcement: heybeji applies a zero-tolerance policy to underage gambling. Any attempt to circumvent age verification — including providing false documentation — will result in permanent account closure and forfeiture of any balance held. We cooperate fully with any investigation into underage gambling by relevant authorities.
- Identity verification: Government-issued photo ID (NID, passport, or driving licence) required to confirm date of birth.
- Automated age checks: Our system cross-references registration data against third-party age verification databases where available.
- Suspended withdrawals: Payouts are held until age verification is satisfactorily completed for all accounts flagged for review.
- Parental controls advisory: We strongly encourage parents and guardians to use device-level parental control software to prevent minors from accessing gambling sites.
Responsible Gaming Tools
heybeji provides a comprehensive set of self-management tools that give you direct control over your gambling activity. These tools are available at any time from your account settings, free of charge, with no waiting period. We encourage all players to use them proactively — not just when gambling becomes a problem, but as part of healthy, responsible play from the very start.
Set a maximum deposit amount per day, week, or month. Once your limit is reached, no further deposits will be accepted until the period resets. Limit reductions apply immediately; increases require a 24-hour cooling-off period to prevent impulsive decisions.
Cap the total amount you can lose in a given time period — daily, weekly, or monthly. When your loss limit is reached, your account will be temporarily restricted from placing further bets until the period ends.
Set a maximum duration for each gaming session. You will receive a notification when you are approaching your limit, and your session will end automatically when the limit is reached — giving you a natural pause to reflect.
Take a short break from gambling for 24 hours, 48 hours, 7 days, or 30 days. During a cool-off period your account remains open but you cannot deposit or place bets. The cool-off activates immediately and cannot be reversed early.
Enable on-screen reminders that appear at intervals you choose (every 30, 60, or 90 minutes) showing how long you have been playing and how much you have wagered in the current session, so you can make an informed decision to continue or stop.
Exclude yourself from heybeji for a minimum of 6 months or permanently. See the dedicated Self-Exclusion section below for full details on how this tool works and how to activate it.
How to access your tools: Log in to your heybeji account, navigate to Account Settings > Responsible Gaming. All tools listed above are available from that single page. If you cannot locate the settings or need assistance activating a tool, contact [email protected] and our team will action it on your behalf within one hour.
Warning Signs of Problem Gambling
Problem gambling can develop gradually and is not always easy to recognise in oneself. It does not discriminate — it can affect people of all ages, backgrounds, and income levels in Bangladesh and around the world. Becoming aware of the warning signs is the first and most important step toward getting help.
Ask yourself honestly whether any of the following statements apply to you. If several of them resonate, it may be time to use one of heybeji's responsible gaming tools or to speak with a support professional.
Chasing losses Continuing to gamble in an attempt to recover money you have already lost, often with increasingly large bets.
Losing track of time Spending far more time gambling than you originally intended, losing awareness of how long sessions last.
Gambling beyond means Betting with money reserved for essential needs — rent, food, utilities, school fees — or borrowing money to gamble.
Social withdrawal Neglecting family, friends, or professional responsibilities because of time spent gambling or thinking about gambling.
Mood dependency Feeling restless, anxious, or irritable when not gambling, or using gambling as a way to escape stress, depression, or other difficult emotions.
Hiding the habit Lying to family members or colleagues about how much time and money you spend gambling, or hiding gambling activity from those close to you.
Failed attempts to stop Having tried repeatedly to reduce or stop gambling but finding yourself unable to do so, despite recognising the harm it is causing.
Escalating stakes Needing to gamble with progressively larger amounts of money to achieve the same level of excitement or satisfaction as before.
You are not alone: Millions of people worldwide experience difficulties with gambling at some point in their lives. Recognising the problem early and seeking support is a sign of strength, not weakness. heybeji's support team is trained to help without judgement — reach out to [email protected] at any time.
Self-Exclusion — How It Works
Self-exclusion is heybeji's most powerful responsible gaming tool. When you self-exclude, your account is locked and you will not be able to deposit, place bets, or access your gaming history for the duration of the exclusion period. Self-exclusion is available in the following durations: 6 months, 1 year, 2 years, 5 years, or permanent exclusion with no end date.
Self-exclusion activates immediately upon request. It cannot be reversed or shortened once active — this is intentional. The cooling-off principle is a critical part of what makes self-exclusion effective as a recovery tool. If you choose permanent self-exclusion, your account will be closed and your data will be handled in accordance with our Privacy Policy.
How to Self-Exclude From heybeji
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Log in to your account
Access your heybeji account using your username and password. If you are unable to log in, contact [email protected] directly and our team will initiate self-exclusion on your behalf.
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Go to Account Settings
Navigate to Account Settings from the top-right menu of your profile. Select the "Responsible Gaming" tab from the settings sidebar.
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Select Self-Exclusion
Click on "Self-Exclusion" and choose your preferred exclusion period — 6 months, 1 year, 2 years, 5 years, or permanent. Read the confirmation information carefully before proceeding.
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Confirm your request
Enter your password to confirm the self-exclusion request. You will receive a confirmation email to your registered address within 15 minutes. Your account will be locked immediately upon submission.
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Withdraw any remaining balance
If you have a balance in your account at the time of self-exclusion, contact [email protected] to arrange a withdrawal of your funds. heybeji will process this within 3 business days.
Marketing Opt-Out During Self-Exclusion: When you self-exclude from heybeji, all marketing communications to your email address and mobile number will be suspended immediately for the duration of the exclusion period. You will not receive any promotional offers, bonus notifications, or re-engagement emails while your self-exclusion is active.
Support Resources
If you feel that gambling is becoming a problem for you or someone you care about, please do not hesitate to reach out for help. heybeji encourages players to seek support from both our in-house responsible gaming team and from independent professional support organisations. Asking for help is the most important step you can take.
Our dedicated responsible gaming specialists are available 24 hours a day, 7 days a week via email at [email protected]. Use the subject line "Responsible Gaming Support" for priority routing. We will respond to all responsible gaming enquiries within 24 hours. Our team can activate limits, cool-off periods, and self-exclusion on your behalf — no account login required.
If you are concerned about a family member or friend who may have a gambling problem, heybeji can discuss responsible gaming options — including third-party exclusion requests — with immediate family members who contact us with supporting information. We treat all such enquiries with complete confidentiality.
We recommend that players experiencing significant gambling-related difficulties seek professional counselling from a qualified therapist or mental health professional. Cognitive-behavioural therapy (CBT) has strong evidence for treating problem gambling. Your local healthcare provider in Dhaka, Chittagong, Sylhet, or elsewhere in Bangladesh can make a referral.
Bangladesh context: Mental health and addiction support services are growing across Bangladesh. The National Mental Health Institute (NIMH) in Dhaka, Shaheed Suhrawardy Medical College Hospital, and various NGO-run counselling centres in Chittagong, Sylhet, Khulna, Rajshahi, and other major cities provide support for behavioural addictions. Speaking with a trusted Imam, community leader, or family doctor is also a valid first step in many communities across Bangladesh.
Protecting Minors
heybeji takes the protection of children and young people extremely seriously. In addition to our own age verification measures, we strongly encourage all parents and guardians to take active steps to prevent minors from accessing gambling websites through shared devices and internet connections. The following practical measures are recommended.
- Use parental control software: Install a reputable parental control application on any device that children have access to. Many options are available for Android, iOS, Windows, and other platforms that allow you to block specific categories of websites, including gambling sites.
- Secure your heybeji account: Use a strong, unique password for your heybeji account and never share it with family members. Enable all available account security features, including two-factor authentication where offered. Always log out of your account when using a shared device.
- Keep devices private: Avoid using the "Remember Me" or auto-fill password feature on shared or family devices. Ensure that children cannot access stored payment information on shared browsers.
- Educate young people: Have open, age-appropriate conversations with children and teenagers about the nature of gambling — that it is an adult activity involving financial risk, and that online gambling sites are for adults only.
- Monitor internet use: Regularly review browser history and app usage on devices that children use. Many routers allow content filtering at the network level, which can block gambling sites across all devices on a home Wi-Fi connection.
- Report suspected underage access: If you believe a minor has accessed or is attempting to access heybeji, contact us immediately at [email protected]. We will investigate promptly and take immediate action.
Immediate account closure for underage players: Any player confirmed to be under 18 years of age will have their account closed immediately, all deposits returned in full, and any winnings forfeited. heybeji reports confirmed cases of underage gambling to relevant authorities in accordance with applicable law.
Contact Support
Our responsible gaming support team is here to help you — without judgement, without pressure, and without delay. Whether you want to set a deposit limit, activate a cool-off period, request self-exclusion, or simply talk through your concerns with someone who understands, we are available around the clock.
You do not need to be in crisis to contact us. Many players reach out simply to ask questions about the tools available to them, or to better understand how responsible gaming works at heybeji. Every enquiry is treated with complete confidentiality and handled by a specialist member of our team.
Write to us at [email protected] with the subject line "Responsible Gaming Support". We respond to all responsible gaming emails within 24 hours, and typically much faster during Bangladesh Standard Time (BST, UTC+6) business hours.
Access live chat support directly from your heybeji account dashboard. Our agents are trained in responsible gaming and can activate protective tools on your account in real time during the conversation.
Response time commitment: All responsible gaming requests — including self-exclusion activations, deposit limit changes, and cool-off requests — are actioned within a maximum of 24 hours from receipt. Requests submitted during Bangladesh Standard Time (BST, UTC+6) office hours (9:00 AM – 10:00 PM BST) are typically processed within 1–2 hours. If you require immediate account suspension, state this clearly in your email subject line and we will prioritise your request above all others.
Play Responsibly With heybeji
Set your limits, know the signs, and enjoy Bangladesh's best online casino experience with full confidence. heybeji is here for the long game — yours. 18+ only.